Welcome to House of Phoenix Wellness Studio! These Merchant Policies outline our procedures and guidelines regarding various aspects of our business operations, including privacy, payments, cancellations, and refunds. By engaging with our services or visiting our website, you agree to these policies.

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1. Introduction

House of Phoenix Wellness Studio ("the Studio"), operated by IKT Enterprises, LLC, is dedicated to providing high-quality therapeutic massage and sound therapy services in New York, NY. These policies are designed to ensure clarity, transparency, and a positive experience for all our clients.

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2. Privacy Policy

Your privacy is of utmost importance to us. This section outlines how we collect, use, protect, and handle your Personally Identifiable Information (PII) in accordance with applicable New York State and federal laws.

2.1 Information Collection

We collect information from you when you:

• Book an appointment (name, contact details, health information relevant to services).
• Register on our site or fill out a form.
• Make a purchase.

2.2 Use of Information

Any information we collect from you may be used to:

• Personalize your experience and respond to your individual needs.
• Improve our website and service offerings.
• Process transactions.
• Administer a promotion, survey, or other site feature.
• Send periodic emails regarding your appointment, services, or Studio news.

2.3 Information Protection

We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information. This includes using secure servers and encryption for sensitive data.

2.4 Information Disclosure to Third Parties

We do not sell, trade, or otherwise transfer to outside parties your PII unless we provide you with advance notice. This does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or serving our users, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others' rights, property, or safety.

2.5 Your Rights (New York Privacy Act Considerations)

While the New York Privacy Act (NYPA) is still under legislative review, we strive to uphold principles of data transparency and control. You have the right to:

• Request access to the personal data we hold about you.
• Request correction of any inaccurate data.
• Request deletion of your personal data.
• Opt-out of certain data processing activities.

To exercise these rights, please contact us using the information provided in Section 7.

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3. Payment Policy

3.1 Accepted Payment Methods

We accept  cash or contactless payments (Venmo, Zelle, CashApp).  All payments are processed securely.

3.2 Payment Due Date

Payment for services is due in full at the time of service, unless a pre-payment or package deal has been arranged. For online bookings, pre-payment may be required to secure your appointment.

3.3 Pricing

Service prices are clearly listed on our website and at the Studio. Prices are subject to change without prior notice, but any booked services will honor the price at the time of booking.

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4. Cancellation and Rescheduling Policy

We understand that unforeseen circumstances may arise. To ensure fairness to all clients and our practitioners, we adhere to the following policy:

• We require at least 24- hours’ notice for any cancellation or rescheduling of appointments.
• Cancellations or reschedules made with less than the required notice period may incur a 50% of service fee.
• This policy helps us manage our schedule and ensure fair access to appointments for all clients.
• No-Shows: If you fail to show up for a scheduled appointment without prior notice, you will be considered a “no-show.” No-shows may be charged the full service fee and may require pre-payment for future bookings.
• Late Arrivals: If you arrive late for your appointment, your session may be shortened to ensure that subsequent appointments are not delayed. The full service fee will still apply. ‎

5. Refund and Return Policy

All sales for services rendered are final. We do not offer refunds for completed therapeutic massage or sound therapy sessions. In exceptional circumstances, management may consider a partial credit or reschedule at its sole discretion.