Welcome to House of Phoenix Wellness Studio! These Terms & Conditions ("Terms") govern your use of our services and website. By accessing or using our services, you agree to be bound by these Terms. Please read them carefully.
House of Phoenix Wellness Studio ("the Studio"), is a wellness establishment located in New York, NY, and operated by IKT Enterprises, LLC, a limited liability company registered in the State of New York, United States. These Terms & Conditions constitute a legally binding agreement between you ("Client," "User," or "You") and IKT Enterprises, LLC.
The Studio provides the following services:
All services are provided by qualified practitioners in accordance with New York State regulations and professional standards.
By booking an appointment, receiving services, or using our website, you acknowledge that you have read, understood, and agree to be bound by these Terms, as well as our Privacy Policy. If you do not agree with any part of these Terms, you must not use our services.
4.1 Scheduling
Appointments can be scheduled through our website or by phone. All appointments are subject to availability.
4.2 Confirmation
Upon booking a request, you will receive a confirmation of your appointment details. It is your responsibility to ensure the accuracy of the information provided.
4.3 Cancellation and Rescheduling Policy
We understand that unforeseen circumstances may arise. We require at least 24- hours' notice for any cancellation or rescheduling of appointments.
Cancellations or reschedules made with less than the required notice period may incur a 50% of service fee.
This policy helps us manage our schedule and ensure fair access to appointments for all clients.
4.4 No-Shows
If you fail to show up for a scheduled appointment without prior notice, you will be considered a "no-show." No-shows may be charged the full service fee and may require pre-payment for future bookings.
4.5 Late Arrivals
If you arrive late for your appointment, your session may be shortened to ensure that subsequent appointments are not delayed. The full service fee will still apply.
5.1 Pricing
Service prices are listed on our website and are subject to change without prior notice. All prices are in USD.
5.2 Payment Methods
We accept payment by cash, Venmo, Zelle or CashApp at this time. Full payment is due at the time booking is confirmed unless otherwise arranged.
5.3 Refunds
All sales are final. Refunds are not provided for services rendered.
6.1 Professional Environment
We are committed to providing a safe, respectful, and professional environment for all clients and staff. Any inappropriate behavior, including but not limited to sexual harassment, verbal abuse, or discrimination, will not be tolerated and will result in immediate termination of the session and refusal of future services.
6.2 Health Information Disclosure
For your safety and the effectiveness of our services, you must accurately disclose all relevant health information, medical conditions, allergies, and medications to your therapist prior to each session. Failure to disclose critical health information may result in the refusal or modification of services.
6.3 Right to Refuse Service
The Studio reserves the right to refuse or terminate service to any client at any time for any reason, including but not limited to health concerns, inappropriate behavior, or if the client appears to be under the influence of drugs or alcohol.
7.1 Not Medical Advice
Our therapeutic massage and sound therapy services are intended for general wellness and relaxation purposes only. They are not a substitute for professional medical advice, diagnosis, or treatment. Always seek the advice of your physician or other qualified health provider with any questions you may have regarding a medical condition.
7.2 Assumption of Risk and Waiver of Liability
By receiving our services, you acknowledge and voluntarily assume all risks associated with therapeutic massage and sound therapy, including but not limited to, physical injury, discomfort, or adverse reactions. You understand that while our practitioners are licensed and trained, and we strive to maintain a safe environment, there are inherent risks in any physical activity or therapeutic treatment. You agree that, to the fullest extent permitted by New York law, House of Phoenix Wellness Studio and its operators (IKT Enterprises, LLC), employees, agents, and independent contractors shall not be liable for any injuries, damages, or losses, including those arising from our ordinary negligence, that you may suffer as a result of your participation in our services or presence on our premises. This waiver does not apply to claims of gross negligence, willful misconduct, or any other liabilities that cannot be waived or limited by law in New York State.
7.2 Assumption of Risk
By receiving our services, you acknowledge and assume any risks associated with therapeutic massage and sound therapy. You agree that House of Phoenix Wellness Studio and its practitioners are not liable for any injuries, adverse reactions, or health complications that may arise from or during the services, except in cases of gross negligence or willful misconduct.
All content on our website, including text, graphics, logos, images, and software, is the property of IKT Enterprises, LLC or its content suppliers and is protected by intellectual property laws. You may not use, reproduce, or distribute any content without our express written permission.
To the fullest extent permitted by New York law, IKT Enterprises, LLC, its affiliates, officers, directors, employees, agents, and licensors shall not be liable for any direct, indirect, incidental, special, consequential, or punitive damages, including but not limited to personal injury, loss of profits, data, use, goodwill, or other intangible losses, arising from (i) your access to or use of or inability to access or use the services; (ii) any conduct or content of any third party on the services; (iii) any content obtained from the services; and (iv) unauthorized access, use or alteration of your transmissions or content, whether based on warranty, contract, tort (including negligence) or any other legal theory, whether or not we have been informed of the possibility of such damage. This limitation of liability does not apply to damages arising from gross negligence or willful misconduct on the part of IKT Enterprises, LLC.
You agree to indemnify, defend, and hold harmless IKT Enterprises, LLC, its officers, directors, employees, agents, and independent contractors, from and against any and all claims, liabilities, damages, losses, costs, and expenses (including reasonable attorney's fees) arising out of or in any way connected with your access to or use of the services, your presence on the Studio's premises, your violation of these Terms, or your violation of any rights of a third party, except to the extent caused by the gross negligence or willful misconduct of IKT Enterprises, LLC.
These Terms shall be governed and construed in accordance with the laws of the State of New York, without regard to its conflict of law provisions. You agree to submit to the personal jurisdiction of the state and federal courts located in New York, NY, for the purpose of litigating all such claims or disputes.
We reserve the right to modify or replace these Terms at any time at our sole discretion. If a revision is material, we will provide at least 30 days' notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion. By continuing to access or use our services after those revisions become effective, you agree to be bound by the revised terms.